Phone and E-mail
You may call us during working hours to speak directly with a salesperson. We will be happy to answer your questions about ordering embroidered home linens for your home. We offer customer service in American, Spanish and French from 10am to 3pm European Time and Pacific Time, Monday through Friday.
You may also contact us by e-mail us about any questions or custom bath and bedding needs and expect a reply within one working day. Mercalydia offers e-mail customer service in English, Spanish and French. Please use one of these languages to correspond. We cannot guarantee correct and useful communication in other languages.
Alternately, please feel free to write Mercalydia a letter to the address below. Allow ten days for letter delivery to Spain from the USA, one week from inside Europe. You will receive an answer by mail promptly. Mercalydia offers e-mail customer service in English, Spanish and French. Please use one of these languages to correspond. We cannot guarantee correct and useful communication in other languages.
Mercalydia does not employ automated robot customer services. All phone calls and e-mails are attended by experienced customer service personnel.
We appreciate your business and will return your call or e-mail as soon as possible.
Wholesale Distribution
We will be happy to answer your questions about wholesale ordering and distribution of Mercalydia embroidered home linens from Spain. Please be specific when you contact us with your Company or representative information. Be sure to indicate products and quantities in your information request. Foreign home linens and textile factory salesmen please abstain. Mercalydia does not buy imports. Donnot expect any reply.
Mail Orders
If you are ready to place an order but donnot wish to do so online, you may also order directly by mail in case of money order, check and bank wire processing. Just send a letter containing all the pertinent information and your payment for processing.
Our correspondance address is:
Mercalydia
Psj Miralmar 12 2B
03007 Alicante
Spain
Phone assistance:
In Europe, call: 697-997425
In the USA, call: (206) 219-0652
E-mail: infos@mercalydia.com
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